RETURNS & REFUNDS

We want you to love your order. If something isn’t right or you change your mind, please contact us so we can help.

📦 30-DAY RETURNS & EXCHANGES

You can request a return or exchange within 30 days of delivery for sizing issues, incorrect items, a change of mind or other eligible order concerns.

Email thedirtysouthapparel@gmail.com with your order number and reason for your request.

Please wait for approval before returning anything. Unauthorised returns may not be accepted.

🏷️ RETURN CONDITIONS & FEE

Items must be unworn, unused and in their original condition, with original tags and packaging where applicable. They must be free of stains, odours, makeup, pet hair and other signs of wear.

Worn, washed, damaged or altered items may not qualify.

Once approved, a non-refundable $15 return/exchange fee is payable. After payment, we’ll provide your return shipping label and instructions.

💳 REFUNDS & EXCHANGES

Returns are inspected on arrival. Approved refunds are issued to your original payment method; please allow additional processing time from your financial institution.

For exchanges, we’ll ship your replacement once your returned item has been received and approved.

📩 INCORRECT OR DEFECTIVE ITEMS

If your item is incorrect, defective or different from what you ordered, contact thedirtysouthapparel@gmail.com as soon as possible with your order number and photos so we can review the issue and arrange an appropriate resolution.

🤝 PAYMENT DISPUTES

Please contact us first so we can help resolve your concern. If a payment dispute is submitted, we may provide the payment processor with relevant order records, shipping and delivery details, customer communications and store policies.

Fraudulent transactions, unauthorised payment activity or policy abuse may result in a permanent ban on future orders.