SHIPPING, RETURNS & EXCHANGES

Please review the following before placing your order.

For support, email thedirtysouthapparel@gmail.com with your order number and details of your enquiry.

📦 RETURNS & EXCHANGES

Request a return or exchange within 30 days of delivery for sizing issues, incorrect items, a change of mind or other eligible order concerns.

Email thedirtysouthapparel@gmail.com with your order number and reason for returning. Wait for approval before sending anything back—unauthorised returns may not be accepted.

A non-refundable $15 return/exchange fee applies. Once approved and paid, we’ll provide a return shipping label and instructions.

🏷️ RETURN CONDITIONS

Items must be unworn, unused and in their original condition, with original tags and packaging where applicable.

Items that are washed, damaged, altered or show stains, odours, makeup, pet hair or other signs of wear may not qualify.

💳 REFUNDS & EXCHANGES

After receiving and inspecting your return, approved refunds go to your original payment method. Your financial institution may need additional processing time.

Exchange items ship once your return has been received and approved.

📩 INCORRECT OR DEFECTIVE ITEMS

Contact thedirtysouthapparel@gmail.com as soon as possible with your order number and photos so we can review the issue and arrange an appropriate resolution.

🚚 SHIPPING & DELIVERY ISSUES

Check your shipping address before ordering. Address changes cannot be guaranteed after dispatch.

We are not responsible for carrier delays, incorrect addresses supplied by customers or packages lost after confirmed delivery.

If tracking shows “delivered” but your package is missing, check with household members, neighbours and your carrier. You can also contact the carrier to open a claim.

For further assistance, email thedirtysouthapparel@gmail.com with your order number and tracking details.

🤝 ORDER & PAYMENT DISPUTES

Please contact us first so we can help resolve any concerns. If a payment dispute is filed, we may submit relevant order, delivery and communication records and store policies.

Fraud, unauthorised payment activity or policy abuse may result in a permanent ban on future orders.